---
title: Website Troubleshooting | Help Center Home
description: Website Troubleshooting
---

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1. [Help Center Home](https://help.ifm.org/)
2. [Website Troubleshooting](https://help.ifm.org/website-troubleshooting)

# Website Troubleshooting

## Solutions to Common Website Troubles

- [How do I update the email address on my account?](https://help.ifm.org/how-do-i-update-the-email-address-on-my-account)
- [What should I do if I have multiple IFM accounts under different email addresses?](https://help.ifm.org/multiple-ifm-accounts)
- [Why am I not receiving password reset or security code emails?](https://help.ifm.org/password-reset-or-security-code-emails)
- [Why are my courses not showing up in my account?](https://help.ifm.org/why-are-my-courses-not-showing-up-in-my-account)
- [How do I access the IFM Toolkit with an active membership?](https://help.ifm.org/how-do-i-access-the-ifm-toolkit-with-an-active-membership)
- [How can I check when my IFM Membership expires?](https://help.ifm.org/how-can-i-check-when-my-ifm-membership-expires)
- [How do I apply for a Medical Student & Resident or Military Membership?](https://help.ifm.org/how-do-i-apply-for-an-academic-or-military-membership)
- [How do I update my Practitioner Profile?](https://help.ifm.org/how-do-i-update-my-practitioner-profile)
- [How do password-saving tools affect my IFM login?](https://help.ifm.org/password-saving-tools)

See less ▼

## Most common account questions

- [How do I update the name on my IFM account? ](https://help.ifm.org/how-do-i-update-my)

- [Website Troubleshooting](https://help.ifm.org/website-troubleshooting#main-content)

    - [Solutions to Common Website Troubles](https://help.ifm.org/website-troubleshooting#solutions-to-common-website-troubles)
    - [Most common account questions](https://help.ifm.org/website-troubleshooting#most-common-account-questions)
- [Courses, Conferences, and Products](https://help.ifm.org/courses-conferences-and-products#main-content)

    - [AIC In Person](https://help.ifm.org/courses-conferences-and-products#aic-in-person)
    - [Applying Functional Medicine in Clinical Practice (AFMCP)](https://help.ifm.org/courses-conferences-and-products#applying-functional-medicine-in-clinical-practice-afmcp)
    - [Course Materials](https://help.ifm.org/courses-conferences-and-products#course-materials)
    - [Participation](https://help.ifm.org/courses-conferences-and-products#participation)
    - [Technical Support](https://help.ifm.org/courses-conferences-and-products#technical-support)
    - [Certification Course Registrations](https://help.ifm.org/courses-conferences-and-products#certification-course-registrations)
    - [Retake](https://help.ifm.org/courses-conferences-and-products#retake)
- [Payment Options](https://help.ifm.org/payment-options#main-content)

    - [Affirm](https://help.ifm.org/payment-options#affirm)
    - [Payment types](https://help.ifm.org/payment-options#payment-types)
- [CME](https://help.ifm.org/cme#main-content)

    - [How to Claim CME/CE Hours](https://help.ifm.org/cme#how-to-claim-cme-ce-hours)
    - [Certificates and Transcripts](https://help.ifm.org/cme#certificates-and-transcripts)
- [Certification](https://help.ifm.org/certification#main-content)

    - [General Information](https://help.ifm.org/certification#general-information)
    - [Eligibility Requirements](https://help.ifm.org/certification#eligibility-requirements)
    - [Application Process](https://help.ifm.org/certification#application-process)
    - [Exam](https://help.ifm.org/certification#exam)
    - [Transition Process for Currently Certified IFMCPs](https://help.ifm.org/certification#transition-process-for-currently-certified-ifmcps)
    - [Digital Badge](https://help.ifm.org/certification#digital-badge)
    - [Pilot Program](https://help.ifm.org/certification#pilot-program)
    - [Maintenance of Certification (MOC)](https://help.ifm.org/certification#maintenance-of-certification-moc)
    - [Earning Professional Development Hours (PDH) for MOC](https://help.ifm.org/certification#earning-professional-development-hours-pdh-for-moc)
- [Memberships and Discounts](https://help.ifm.org/memberships-and-discounts#main-content)

    - [Membership & Resources](https://help.ifm.org/memberships-and-discounts#membership-resources)
    - [Toolkit](https://help.ifm.org/memberships-and-discounts#toolkit)
    - [Newsletter](https://help.ifm.org/memberships-and-discounts#newsletter)
    - [Group Discounts](https://help.ifm.org/memberships-and-discounts#group-discounts)
    - [Student Discount](https://help.ifm.org/memberships-and-discounts#student-discount)
    - [Military Discount](https://help.ifm.org/memberships-and-discounts#military-discount)
    - [Partnerships](https://help.ifm.org/memberships-and-discounts#partnerships)
    - [Member Forum](https://help.ifm.org/memberships-and-discounts#member-forum)
- [Find a Practitioner](https://help.ifm.org/find-a-practitioner#main-content)

    - [Patient Inquiries](https://help.ifm.org/find-a-practitioner#patient-inquiries)
    - [My Practitioner Profile](https://help.ifm.org/find-a-practitioner#my-practitioner-profile)
- [IFM Facebook and Community Forum Groups](https://help.ifm.org/ifm-facebook-and-community-forum-groups#main-content)

    - [IFM Community Forum and Facebook Groups](https://help.ifm.org/ifm-facebook-and-community-forum-groups#ifm-community-forum-and-facebook-groups)
- [Technical Support](https://help.ifm.org/technical-support#main-content)

    - [Technical Support](https://help.ifm.org/technical-support#technical-support)
- [Permissions and Policies](https://help.ifm.org/permissions-and-policies#main-content)

    - [Copyright](https://help.ifm.org/permissions-and-policies#copyright)
    - [Contact Information](https://help.ifm.org/permissions-and-policies#contact-information)
- [Partnerships & Exhibiting](https://help.ifm.org/partnerships-exhibiting#main-content)

    - [Partnerships](https://help.ifm.org/partnerships-exhibiting#partnerships)
    - [Exhibiting/Industry Partnerships](https://help.ifm.org/partnerships-exhibiting#exhibiting-industry-partnerships)
    - [Sponsorship](https://help.ifm.org/partnerships-exhibiting#sponsorship)
- [Scholarships](https://help.ifm.org/scholarships#main-content)

    - [Scholarship Awards](https://help.ifm.org/scholarships#scholarship-awards)
    - [Types of Scholarships](https://help.ifm.org/scholarships#types-of-scholarships)
    - [Eligibility](https://help.ifm.org/scholarships#eligibility)
    - [Applications](https://help.ifm.org/scholarships#applications)

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