---
title: Why am I not receiving password reset or security code emails?
description: "If you have an active IFM membership, the IFM toolkit will be accessible via the My account menu. For Desktop Users: Navigate to and select Log In in the top right corner of the website to access My a"
---

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# Why am I not receiving password reset or security code emails?

If you are not receiving the password or security code emails, please check Junk or Spam as we have found several email domains do not recognize the email.

You can also try switching browsers or devices. It is recommended to use a non-mobile device for best access and connectivity. 

Please contact our team at info@ifm.org or call 800.228.0622 for additional assistance.

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